CHELMSFORD, Mass.--(BUSINESS WIRE)--Kronos Incorporated recently hosted an exclusive executive event where retail and hospitality leaders from around the world gathered at the Dallas headquarters of The Container Store, a Kronos customer. Organizations spanning all segments of retail including big box, department, discount, grocery, and specialty, as well as organizations from entertainment, food service, and lodging industries were in attendance. Executives from organizations such as Aztec Shops Ltd., Cavender’s Boot City, Dick’s Sporting Goods, Forever 21, Hannaford, Neiman Marcus Group, Six Flags, and Starbucks Coffee Company attended. Kronos led discussions about trends – such as gamification, omni-channel, and global readiness – which are transforming workforce management and changing the face of retail and hospitality.

News Facts

• Gamification – Social gaming has revolutionized the way people interact in their personal lives. According to executives who attended the Kronos event, this trend is rapidly gaining momentum in retail and hospitality as well. In addition to taking consumer engagement to the next level, social gaming tools also drive manager and employee collaboration and can further enhance business success.
• Omni-Channel – As brick and mortar and online retail channels merge, attendees addressed two related issues: improved visibility into inventory and best practices in staffing stores to meet new origins of customer demand. Effective omni-channel strategies that incorporate labor and store fulfillment not only drive sales and free up trapped inventory in the store but also help manage labor costs – a retailer’s largest controllable expense.
• Global Readiness – As retail and hospitality organizations increasingly operate in a globally competitive market, there is a growing demand for standardized, global workforce management tools and practices as well as region-specific knowledge and support. Best Buy, Coach, Fossil, Hengda Hotels and Resorts, HUGO BOSS, IKEA, Sodexo Ltd., Sportsdirect.com, and Village Roadshow have selected workforce management solutions from Kronos in recent years for these advanced global capabilities.
• Recognizing that today’s retail and hospitality organizations want to have a greater impact on both business and community, Kronos welcomed Dr. Raj Sisodia, author of “Firms of Endearment: How World Class Companies Profit from Passion and Purpose” as the event keynote speaker. This was followed by Kronos’ presentation of a donation to the Community Partners of Dallas, a nonprofit organization dedicated to helping abused and neglected children.

Supporting Quote

• Liz Moughan, director, retail and hospitality practice group, Kronos“In retail and hospitality industries, consumer engagement is always top of mind for business leaders. Key trends uncovered at our recent executive event reflect not only current consumer expectations but also demonstrate how the modern retail and hospitality workforce needs to be managed. The insight that we glean from the attendees at these events is invaluable as we continue to innovate on their behalf to help them stay competitive in a global economy.”

Supporting Resources

About Kronos IncorporatedKronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000^® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at www.kronos.com. Kronos: Workforce Innovation That Works^™.

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