IRVINE, Calif.--(BUSINESS WIRE)--Cirrus Insight today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. Cirrus Insight customers can now create and manage Desk.com cases right from the inbox as well as log emails against cases in Salesforce.

Comments on the News

• “Support professionals live in their inboxes, which is where many support issues come into. The ability to quickly check the status of cases right from the inbox provides invaluable context when diagnosing an issue and determining how to respond. With the ability to save emails to Desk.com cases you can be assured that important information is never lost. That’s why Cirrus Insight is so excited to be joining the Desk.com App Hub,” said Jason Hubbard VP of Marketing of Cirrus Insight.
• “Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world,” said Leyla Seka, GM and senior vice president, Salesforce Desk.com. “By leveraging the power of the Desk.com App Hub, Cirrus Insight provides customers with the proven tools to keep customer service at the heart of their business.”

Product Key Features

Support tickets come in from everywhere. Social media, phone, emails-you name it. What makes Desk.com so powerful is the ability to aggregate and manage support requests no matter where they come from. However, customers still primarily rely on email to communicate. With Cirrus Insight customers have the ability to check the status of support tickets and save emails to those cases right from their inboxes.

Introducing the New Desk.com App Hub to Leverage Customer Service for Rapid Growth

The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Utilizing partner apps, Desk.com customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations.

Additional Resources

Salesforce, Salesforce1, Desk.com and others are among the trademarks of salesforce.com, inc.

About Cirrus Insight

Cirrus Insight is the highest reviewed app for integrating Salesforce with Google Apps, Microsoft Office 365, iPhone and iPad. Cirrus Insight puts the power of your Salesforce CRM right inside your inbox to immediately see everything about your leads, contacts and opportunities. It is a Salesforce ISV Partner, Google Premier Partner, and member of the Microsoft Partner Network. For more information, please visit http://www.cirrusinsight.com.