BOSTON & LONDON & PARIS--(BUSINESS WIRE)--NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Customer Management Services (CMS) in the Telecommunications/Cable/Satellite sector. This NelsonHall Vendor Evaluation and Assessment Tool (NEAT) is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and th