CINCINNATI--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG), a global leader in customer management, today announced that for the fourth consecutive year, it has been positioned in the “Leaders” Quadrant of the annual Gartner Magic Quadrant for Customer Management Contact Center BPO1. In response, Convergys has produced a newsletter featuring Gartner research providing more detail and insight into the customer management BPO market combined with the latest Magic Quadrant results. The joint n