SAN FRANCISCO--(BUSINESS WIRE)--Sparkcentral, the enterprise customer engagement platform for real-time customer service, today announced it has raised $12M in a Series B funding round. The round was led by Split Rock Partners with participation from existing investor Sigma West. Split Rock will also gain a board seat as part of the funding deal. Today’s customers expect instant service and recognition from enterprises, on the device and channel of their choice. By providing an efficient workfl