LONDON--(BUSINESS WIRE)--The emerging Back Office Workforce Optimization (BOWFO) market is being viewed as an attractive, emerging category with high growth potential, according to the latest report into the Back Office conducted and launched by analyst house Frost & Sullivan. The Report – Back Office Workforce Optimization (BOWFO): Driving Enhanced Customer Experience with Real-Time Back Office Intelligence – is now available for download on its website and will be co-promoted by eg soluti