SAN FRANCISCO--(BUSINESS WIRE)--Please replace the release with the following corrected version due to multiple revisions. The corrected release reads: GENESYS ANNOUNCES NEXT GENERATION CUSTOMER EXPERIENCE PLATFORM USHERING IN A NEW ERA FOR CUSTOMER ENGAGEMENT New Omnichannel Journey Management Capabilities Enable Organizations to Orchestrate and Monitor Customer Journeys and Interactions Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center sol