DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/2zlpg6/customers_want) has announced the addition of the "Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential" report to their offering. The good news is that, while poor customer experiences can be revenue -crushing, delivering positive customer experiences can be the #1 way to differentiate a brand- even if the brand's competitors currently have greater marke