DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/s9qj2l/webrtc_in) has announced the addition of the "WebRTC in Customer Service: Opportunities and Challenges" report to their offering. Web Real-Time Communications (WebRTC) is a powerful and evolving open source standard that may be the answer to customers' and companies' communications needs. WebRTC allows customers and agents to make and receive voice and video calls and share files within their browse