DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/7nzf8h/the_potential_for) has announced the addition of the "The Potential for Internet of Things (IoT) in Customer Service" report to their offering. This research identifies the Internet of Things (IoT) as one of the most important Mega Trends for today's organizations to consider. IoT-enabled devices are programmed to alert the users to anomalies which could indicate problems that require immediate atte