SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced an integration with Skype for Business to deliver best-in-class customer engagement, contact center and unified communication solutions all from one single place: the Genesys Customer Experience Platform. Genesys is one of the first enterprise-class contact center solutions providers to achieve a native integration with Skype for Busi