OLDWICK, N.J.--(BUSINESS WIRE)--This episode of A.M.BestTV looks at a recent webinar where a panel of technology professionals examined how insurers are leveraging new technology and capabilities to build cutting-edge customer relationship systems. Click on http://www.ambest.com/v.asp?v=customerengage515 to view the video program. Richard Ward, director, strategic consulting at Pitney Bowes, discussed customer lifetime value, an important marketing and product development metric. “Customer life