SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, the leader in operations performance management, introduced Downtime Insurance, the IT operations industry’s first reliability service-level agreement (SLA) to be backed by a multi-million dollar insurance policy. Downtime Insurance reinforces PagerDuty’s uncompromising commitment to having the industry’s most reliable, available IT operations software. Under the insurance agreement terms, PagerDuty will reimburse customers for profit losses should the