MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT) today announced that a large U.S.-based insurer has extended its investment in and use of Verint Workforce Optimization™ (WFO), part of the company’s broader Customer Engagement Optimization portfolio. As an existing customer of Verint Call Recording™ and Verint Quality Management™, the insurance organization furthered its investment in these solutions late last year to support two additional business units. Doing so has enabl