DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/l2z5tr/bpo_enabling) has announced the addition of the "BPO Enabling Technology Part II" report to their offering. This study's emphasis is on customer care outsourcing for service, sales and technical support in North America. Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational processes and investments to manage market challenges. This movement into new