SYDNEY--(BUSINESS WIRE)--IR, the leading global provider of proactive performance management software for critical IT infrastructure and communications ecosystems today fully announced its support for the Avaya IP Office platform in its award-winning Prognosis line of communications experience management solutions. Prognosis for UC now gives Service Providers the real-time, 360 degree end-to-end visibility needed to deliver service assurance to customers using Avaya’s midmarket engagement solut