SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, has been recognized as a leader in International Data Corporation’s “IDC MarketScape: Worldwide Contact Center Infrastructure and Software 2015 Vendor Assessment.” Sustained Market Growth The IDC MarketScape report recognized Genesys for: Highly rated cloud contact center capabilities and increased cloud focus through “impressive” acquisitions and or