MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT) today announced that the City of Charlotte, N.C. is implementing its Verint® Engagement Management™ for government to enhance citizen service in its 3-1-1 call center, known as CharMeck 311. CharMeck 311 is the City of Charlotte and Mecklenburg County’s citizen service and information line for city and county services. An existing user of Verint’s workforce optimization software, the addition of engagement management will help