DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/3g3mnx/customer) has announced the addition of the "Customer Experience Management Report - Malaysia Telecommunications 2014" report to their offering. This report explores the relationship of the experiences provided by telecommunications companies for its customers. It looks at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) o