BEIJING--(BUSINESS WIRE)--In the age of the customer – a 20-year business cycle in which the most successful enterprises will reinvent themselves to systematically understand and serve increasingly powerful customers – improving customer experience is a top priority for businesses in China. However, according to the Customer Experience Index, China 2015 from Forrester Research, none of the companies surveyed rated excellent, and 80 percent are delivering merely mediocre customer experience. Bas