DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/lwzf42/electronics) has announced the addition of the "Electronics Retailing E-Learning Course" training to their offering.

The electronics retailing e-learning course is designed for experienced retailers who are moving to roles in an electrical retail company for the first time or who are working in an electrical category for the first time. It is suitable for buying and merchandising teams, store operations teams and also supply chain teams.

The course highlights the areas that electronics retailing is different to other types of retail segments. IT departments and vendors supplying and selling systems to electronics retailers will benefit from a better understanding of the key processes and best practices.

Objectives

The course provides a thorough understanding of key electronics retailing principles and concepts and highlights key differences from other retail segments. By the end of the program, students will be able to do the following:

- Explain the theory, principles and practice of electronics retailing

- Describe best practice electronics retailing, in buying and merchandising, store operations and supply chain

Key Topics Covered

1. Introduction

- Major and minor electrical and mobile phones

2. Retail financials

- Warranties

- Extended warranties

- Credit card sales

- Finance agreements

- Key performance indicators

3. Buying and merchandising

- Key categories

- Sub- categories

- Branding

- Stocking models

- Common types of stock ownership in electrical retailing

- Consignment stock

- Product descriptions and options

- Related or linked items

- Price strategies

- Manufacturer rebates

- Batch numbers, tracking and recalls

- Issues with batch numbers, tracking and recalls

- Serialisation

- Issues with serialisation

- Customer special orders

- Selecting new products

- New product introductions

- Product obsolescence

4. Store operations

- Sales process

- Loss prevention

- Impacts on visual merchandising

- Empty packaging on the shelf

- Sales associate education

- Installation services

- After sales service

- Returns and refunds

- Legal issues

- Health and safety

5. Supply chain

- Green issues

- Warehousing and delivery

6. Mastery Test

For more information visit http://www.researchandmarkets.com/research/lwzf42/electronics

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