DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/9nj8l9/2014_workforce) has announced the addition of the "2014 Workforce Optimization (WFO) Mid-Year Market Share Report" report to their offering. For the first time in many years, the WFO market is seeing its share of challenges in 2014. While these solutions are still considered essential, the two primary segments of the market - quality assurance and recording - are mature and have been highly penetrat
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