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Answers™ Experience Index (AXI): 2014 U.S. Retail Report Finds Amazon Falling Back to the Pack in Customer Satisfaction

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ANN ARBOR, Mich.--(BUSINESS WIRE)--Answers Corporation, a premier provider of cloud-based voice of customer solutions and owner of the leading Internet brand Answers.com, today announced the release of The AnswersTM Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile experiences over the course of this year’s holiday shopping season. F

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