DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/632zgb/20142015) has announced the addition of the "2014-2015 Workforce Optimization Product and Market Report " report to their offering. The WFO market has reached a turning point as technology and customer care continue to evolve at breakneck speed. Having performed well in both strong and weak economic environments for decades, the time has come for a new generation of WFO solutions to emerge. Mega-tre
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