MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (NASDAQ: VRNT) today announced the addition of Verint Work Allocation Manager™ to its Customer Engagement Optimization portfolio. The offering leverages combined customer service capabilities from KANA®, along with workforce optimization functionality from Verint. Verint Work Allocation Manager is an enterprise software solution designed to help back-office and blended (front- and back-office) work teams increase productivity and meet servic
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