DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/g6jsdl/north_america) has announced the addition of the "North America Speech Analytics Market Research Report" report to their offering. Speech analytics, also known as audio mining, is used to spot and analyze spoken words which bring structure to interactions and reveal the information buried in customer contact center. It includes elements of automatic speech recognition, where identities of spoken wor
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