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Retailers Investing Heavily in Omni-Channel Selling — But Where Are the Profits?

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SCOTTSDALE, Ariz.--(BUSINESS WIRE)--A new JDA study reveals an enormous amount of money, energy and time retailers and consumer goods manufacturers are spending to improve their omni-channel sales capabilities. While this may not be surprising given the current business environment, the JDA report reveals an unexpected and disturbing fact: despite these significant investments, only 16 percent of companies say they can fulfill omni-channel demand profitably today. This finding and others are hi

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