SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the company is positioned as a market leader in the “Magic Quadrant for Contact Center Infrastructure, Worldwide”1 report by Gartner, Inc. This is the seventh consecutive year that Genesys has been named a leader for contact center infrastructure. Gartner also positioned Genesys the furthest for “completeness of vision” for the sevent
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