DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/p9rlnj/2015_contact) has announced the addition of the "2015 Contact Center Workforce Optimization Market Share Report" report to their offering. An established and trusted resource for the past 12 years, the annual Contact Center Workforce Optimization Market Share Report is essential for vendors and investors who want to understand the financial performance of the dynamic workforce optimization (WFO) mar
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