SAN DIEGO--(BUSINESS WIRE)--Gartner Customer 360 Summit: Conversocial has released new features in its enterprise social customer service platform that upgrade the industry in how companies can resolve complex customer issues over social media, and scale ‘in the moment’ engagement. Available immediately, the new features blend contact center principles and processes with the dynamics of engaging on social. This unique combination of expertise has led to continued growth for Conversocial, includ
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