DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/2r747n/analysis_of_the) has announced the addition of the "Analysis of the Asia-Pacific Contact Center Applications Market " report to their offering. Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, ca
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