A 1300 number refers to a 10digit number that provides a single point of contact to your business across Australia. It helps your business to be accessible to customers who are outside your local area. A 1300 number is also known as a local call number because users can call it from any landline around Australia at the cost of a local call. Depending on how you would like your business to operate, you can redirect the 1300 number to different answer points because it is a virtual business number. You can answer it through your mobile phone, office phones, landline, or hosted phone systems.

Many people perceive 1300 numbers Australia as the most popular type of national company phone numbers; therefore, it is the perfect way of giving your business a professional image, especially if it is a small or medium sized business. Many Australian companies who use a 1300 number have been able to transform their image and stoke customer interest. The most significant advantage is that customers enjoy a tailored greeting as soon as they call the number, and then the call is directed to a designated line such as your mobile or voicemail. Moreover, the messages your customers leave are redirected to your email and can also be converted to audio files.

Are 1300 numbers free?

1300 numbers are not free, but they charge the local call rate within Australia. When a caller calls from a landline, they are charged a local call rate regardless of the location they are making the call from. However, callers calling from mobile are charged a timed rate that depends on their mobile phone carrier. Just like landlines, payphones also have a low fixed rate. The call cost of 1300 numbers is usually shared between the caller and the business.

How do 1300 numbers work?

1300 numbers are specifically designed to help your business achieve much more than just receiving incoming calls. They are portable and flexible and come with different features that allow you to direct calls to various answer points at various times and days.

You can have the calls directed to a professional answering service, or you can add recorded messages, custom greetings, or Voice Prompt menus at the beginning of the calls. In simple words, 1300 numbers function as a professional switchboard but are advantageous because they don't need a complicated setup and a hefty price tag.

How are 1300 numbers beneficial to businesses?

First and foremost, 1300 numbers give your business competitive advantage because they have a professional outlook. A 1300 number brands your business with a local and national image appealing to local customers and those out of your local area.

Secondly, it allows all customers within Australia to call you from a low fixed rate or local call rate, giving your business a widespread reach.
Thirdly, it offers you flexibility with how you can manage your incoming call traffic.  You can direct incoming calls to other answer points within your business, offering you great convenience. Also, it gives you the facility of redirecting calls when there is chaotic call traffic.

Fourthly, it is portable, so you can take your number wherever you wish within Australia, and you can convert email messages to audio files as you want to.

The bottom line

A 1300 number gives your business a professional profile and allows customers to contact you at a local call rate.