DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/d8vr58/chinas_contact) has announced the addition of the "China's Contact Center (Call Centre) Market - 2014 to 2018" report to their offering.

This new 2014 market research report provides an analysis of the Contact Center industry in the PRC. As the sophistication and needs of Chinese consumers evolve, we are seeing strong growth rates in technology spending for Contact Center technology and services across the China.

The publication outlines the Contact Center market in China with market forecasts for key metrics to 2017. This technology and services focused report identifies market opportunities and challenges unique to this fast growing sector in China.

Key goals of this publication - China's Contact Center Market in 2014 to 2018

This research report was designed to help you:

• Assess the size and the opportunities of the Call Center market in China
• Understand which sectors and cities are growing the fastest and why
• Understand the customer service trends impacting China's Call Centre market
• Understand the technology trends impacting China's Call Center market
• Make investment decisions for this sector

Key Topics Covered:

Table of Figures and Exhibits:

• Current and Expected Growth in Call Centre Seats in China to 2018
• Revenue Forecast for Call Centre Outsourcing in China
• Emerging Contact Center Trends in China
• Strengths Weaknesses Opportunities Threat - SWOT Analysis
• Contact Center - BPO Outsourcing Market in China
• Number of Contact Centers in China with more than 1000 and 3000 seats
• Call Center Customer Service Growth Drivers - now to 2018
• Revenue Forecast for Call Center Technology Professional Services
• Changes in Contact Center Transactions by type (web, sms, voice, SNS, etc) 2010 vs 2015
• Is Dailan living up to its previously hyped potential?
• The Call Center Cloud in China - Real or Market Hype?
• Transformational Call Center Services underway in China - How the industry is evolving.

Companies Mentioned

• Air China
• Bank of China
• China Construction Bank
• China Life
• China Mobile
• Ping An
• Standard Chartered Bank

For more information visit http://www.researchandmarkets.com/research/d8vr58/chinas_contact