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InstaMed and Aite Group Publish White Paper Revealing Importance of Payment Experience in Member Engagement and Retention

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PHILADELPHIA & NEWPORT BEACH, Calif.--(BUSINESS WIRE)--InstaMed, the leading Healthcare Payments Network, and Aite Group, an independent research and advisory firm, today published a joint white paper titled New Expectations: The Payment Experience Members Want From U.S. Health Plans. The white paper uses consumer survey data and consumer medical out-of pocket spending data to give health plans insight into consumers’ expectations for health plan member portals. The paper outlines the critical

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