The Conversation

Government makes changes to error-prone robo-debt collection

Author: Michelle Grattan, Professorial Fellow, University of Canberra

The government has overhauled its much-criticised robo-debt scheme which has seen many welfare recipients asked to repay money they do not owe.

A Tuesday email to staff in the Human Services department’s customer compliance division said “additional proof” would now be required when using income averaging to identify overpayment...

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