The Conversation

What kind of government service puts public on hold for 811 years?

Author: The Conversation

Millions of calls to Centrelink went unanswered as Australians waited a collective total of 811 years in 2013-14.Shutterstock/Sarah Jane Taylor

A new report by the Australian National Audit Office (ANAO) calculates around one in four calls to Centrelink went unanswered in 2013-14. The ANAO estimates the time lost by customers who abandoned their...

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