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Australia Tourist Refund Scheme

Australia Tourist departments get their GST (Goods and Service Taxes) under the Australia Tourist Refund Scheme, Administered by the department of House Affairs and its operational arm the ABF.

The Australian Tourist Refund Scheme (TRS) stands as a significant incentive, allowing eligible visitors to claim a refund on the Goods and Services Tax (GST).

In this comprehensive guide, we will unravel the complexities of the Australian Tourist Refund Scheme, empowering tourists with in-depth knowledge to enhance their shopping experience.

Australia Tourist Refund Scheme (TRS)

The Australian Tourist scheme was introduced in July 2000. TRS allows tourists to get back their 10% GST on the price paid for Goods and Services in Australia. To calculate your GST you paid on Goods and Services, Visit GST Calculator. The scheme applies to goods purchased including GST or WET.

This scheme aims to make shopping in Australia even more appealing for visitors, ensuring they can enjoy their purchases long after they return home.

Note: The scheme does not apply to the goods purchased without GST.

Eligibility for the GST refund?

TRS cover ranges of Goods and Services, but there are some criteria you need to meet.

  • Tourists purchase Goods and Services for more than AUD $300.

  • The purchase must be made no more than 60 days.

  • Tourists must retain the original tax invoices as proof of purchase.

  • These invoices should clearly state the business name, and Australian Business Number (ABN).

  • The Purchased goods must be presented at the TRS facility when leaving Australia.

Exclusions and Restrictions

The TRS does not cover services, consumables, or goods that have been consumed or partly consumed in Australia and travelers must depart within 30 days of purchasing the goods. Additionally, they have 60 days from the date of purchase to lodge a TRS claim.

How to claim the Australian TRS refund?

  • Purchase at least more than AUD $300 Goods and Services from the same (ABN) merchant.

  • Tourists can claim their GST within 60 Days.

  • Tourists must have their Original Invoices for the Goods.

  • Tourists must have Invoice (in English), passport, goods, and boarding pass to the TRS facility when departing Australia.

  • Make a claim at the Tourist Refund Scheme (TRS) facility at an airport, at least 30 minutes prior to the scheduled departure time or 60 minutes.

Maximizing Your TRS Benefits

  • If you have significant purchases in mind, plan them in a way that allows you to meet the minimum purchase requirements.

  • Store all your original tax invoices in a secure folder.

  • Familiarize yourself with the list of excluded items.

  • TRS facilities can get busy during peak travel seasons. Arriving early ensures you have sufficient time for the refund process.

  • Keep yourself updated with the latest information about the TRS.

How to speed up TRS claims?

To speed up your TRS (Tourist Refund Scheme) claims using the online web portal, follow these steps:

1. Prepare Your Documents:

Ensure you have all necessary receipts and documents ready and make sure your purchases meet the eligibility criteria for TRS refunds.

2. Create an Account:

Create an account if you haven’t already. Provide accurate information during registration.

3. Fill Out the TRS Claim Form:

Complete the TRS claim form online. Provide accurate details of your purchases, including receipts, amounts, and vendor information and double-check all entries before submission.

4. Submit the Claim Online:

Submit your TRS claim online through the web portal and ensure all required fields are filled and all necessary documents are uploaded.

5. Track Your Claim:

Use the online portal to track the status of your claim.

6. Provide Accurate Contact Information:

Make sure your contact information is up-to-date. This ensures that TRS customs can easily reach you if they require additional information.

7. Be Responsive:

If TRS customs request more information, respond promptly. Delays often occur due to lack of response from tourists.

8. Follow Up:

If your claim seems to be delayed, contact the TRS customer service helpline and be prepared to provide your claim reference number and any other relevant details.

9. Be Aware of Processing Times:

Understand that processing times can vary based on the volume of claims and the time of year (holiday seasons might experience higher volumes). So, be patient but persistent in following up on your claim.

10. Review TRS Guidelines:

Familiarize yourself with the latest TRS guidelines and requirements.


Where can I make a TRS claim?

Refunds can be claimed at the TRS official office before departing from Australia. Tourists cannot be allowed to claim online refunds.

How do I claim back the GST when I leave Australia?

TRS allows tourists to get a refund of GST paid on Goods and Services. To refund your GST visit the TRS department before departing Australia with required documents.

Can you claim the TRS GST refund online?

No! TRS does not allow refunding GST online. Tourists must be present at the TRS department for the Refund.

Is there a time limit for claiming a refund under the TRS?

Yes, tourists must depart Australia within 30 days of purchasing the goods, and they have 60 days from the date of purchase to lodge a TRS claim.

Who is eligible to claim a refund under the TRS?

International tourists and Australian residents who are departing Australia are eligible to claim a refund under the TRS.

How do I claim a refund under the TRS?

  1. Retain original tax invoices for the purchases.
  2. Visit the TRS facility at the airport before departure.

  3. Present the goods, invoices, and passport for inspection.

  4. TRS officials will process the refund either through credit card, bank account, or by issuing a check.

Are there any items that cannot be claimed under the TRS?

Yes, certain items are excluded from the TRS. These include services, consumables, goods that have been consumed or partly consumed in Australia.

Can I claim a refund for gifts I've purchased for someone else?

Yes, you can claim a refund for gifts purchased, as long as you meet the eligibility criteria and have the required tax invoices.


Australian Tourist refund scheme allows Tourists to refund GST on Goods and Services. By understanding the eligibility criteria, following the claim process diligently, and being aware of the exclusions and restrictions, tourists can make the most of this scheme. Whether you are purchasing indigenous art, premium Australian wines, or fashionable souvenirs.

TRS ensures your shopping experience in Australia is not only enjoyable but also financially rewarding. But your purchase must meet the criteria, you can submit a claim - and pocket some savings towards your getaway.

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